Last updated November 10, 2026
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund or an exchange. Please see below for more information on our return policy.
Returns
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
Return process
To return an item, please email customer service at joe@raintaker.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, including the RainTaker unit, wall charger and accessories, then mail your return to the following address:
RainTaker
Attn: Returns
RMA #
19 Via Floresta Dr
Boca Raton, FL 33487
United States
You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.
Refunds
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least two (2) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
Exceptions
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● We encourage you to use the Raintaker during your 30-day satisfaction guarantee.
● Normal wear and use are acceptable if you decide to return the unit within 30 days.
● Returns within 30 days are entitled to a 100% refund of the purchase price, back to the customer.
Questions
If you have any questions concerning our return policy, please contact us at:
+1 (954) 864-2550
